REPAIRSOULTIONS2 MOBILE APP · CORE WORKFLOW
Turning research into a core workflow people can trust
RepairSolutions2 helps DIYers diagnose dash lights and repair their cars by reading diagnostic information.
ROLE
Lead UX Designer
TIMELINE
6 weeks · 2026
TEAM
Product · Eng · Business
SCOPE
Research → Release
Executive snapshot
THE PROBLEM
Users were leaving the app to complete their repair journey - we weren't providing a complete solution.
THE MANDATE
Improve engagement by extending the workflow and addressing the user's needs.
MY ROLE
Research strategy · Workflow design · Alignment · Validation
VALIDATED OUTCOME
Meaningful engagement that helped users repair their vehicles.
Transformation Process
The app helped users diagnose the vehicle, but didn't help them repair it.
From dead end to full-walkthrough:
BEFORE · CODE - FOCUSED
Users were presented with a diagnosis and a brief description of the 'most likely fix', but no action items or path forward.
AFTER · REPAIR-FOCUSED
A clear breakdown of the issues detected, easy next steps, and full repair guides for the recommended fixes.
Post-launch Outcomes
Validated AI Feedback Loop
The AI learning loop successfully tapered down negative responses by making corrections based on feedback and analytics.
Increased Engagement
Analytics showed an increase in engagement time and views per report.
Execution
Trade-offs
Due to resource constraints, I performed internal usability testing to validate execution prior to launch.
Reflection
What I would repeat:
Tackling complex workflows by finding the intersection of complex logic and data with the user's needs.
What I would change:
Dedicated usability tests prior to launch to help validate the data presentation.
What's next?:
Usability testing and validating generated data reliability at scale.
Thanks for your time
“It is not that we have a short time to live, but that we waste a lot of it.”
— Seneca
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